Event Services FAQs: Get Your Answers

Q.

A.

I’ve received a number of quotes, do I need to reply back to all of them to indicate if I’m interested?

No, once you accept and book one of the Event suppliers, we’ll let the others know for you.

Q.

A.

I’ve received a quote from an Event Supplier, how do I reply back?

Don’t reply to the email you receive from Browncord, as it’s an automatically generated email. Click the link in the email through to the Browncord control panel, from there you can view the full quote and reply back to the vendor to discuss further. If you’d like to book the vendor, you can do so in the control panel also.

Q.

A.

Out of all the quotes I receive from Event suppliers, does the lowest one automatically win?

Definitely not, you’re not obligated to choose an event vendor for any reason. You might end up hiring a vendor that has a higher price quote because they’re perfect for your event.

Q.

A.

Will all the event vendors I contacted reply to my event request?

You should expect replies from most of the vendors you contact if not all. Sometimes a member might forget to reply in which case Browncord will send them a follow up reminder if you haven’t heard from them in 48 hours.

Q.

A.

Will all of the event vendors I contact provide a quote for my event?

No, some vendors might already be booked at another event on your date. We recommend contacting a few vendors to increase your chance in finding the best vendor for your event.

Q.

A.

How do I create an event listing?

To create an event listing, log in to your account and navigate to the "Create Event" page. Fill in the required details and submit the form.

Q.

A.

What payment methods are accepted?

We accept payment through credit cards, debit cards, and mobile money services such as M-Pesa , and bank transfers. You will need to pay a deposit to confirm your booking and the balance before or after the event depending on the service provider’s policy.

Q.

A.

Can I edit my event listing after it has been published?

Yes, you can edit your event listing at any time. Log in to your account, go to the "My Events" section, and select the event you want to edit.